FAQ

We use a variety of couriers but mainly DPD Local and DHL Parcel UK. For very small orders or for orders in outlying areas we may use Royal Mail or Parcel Force. For larger orders we use Palletways so if you're placing a large order please do advise us if you are unable to accept a pallet delivery. Internationally we may use DPD, UPS or DHL. Please note that occasionally we may use other couriers under certain circumstances and this list isn't binding.

No, we do not have the option for you to choose which courier we send your order with. We ship orders with the best courier for your specific order based on products ordered. However, should you have a preference please do let us know and we can check if it will be possible to send your order with your preferred courier. Please note that any special requests may slightly delay the dispatch time of your order.

No, we do not provide this service as we dispatch orders as soon as they are ready (often within a few hours of the order being placed). Often components of an order need to be produced prior to dispatch and so we cannot guarantee an exact delivery date. Should you have a preference of delivery day due to opening hours, urgency or any other reasons please do let us know in the delivery instructions and we will do our absolute best to accommodate you.

Firstly, please check if all the parcels in the consignment have been delivered. On the courier label on the box it should say parcel x of y. Sometimes the courier companies do not deliver all parcels in a consignment in one delivery.

Secondly, please check if all the items listed on the package slip have been delivered. Your order may have been part dispatched if we are out of stock of any of the items although you would receive notification of this.

Thirdly, if all parcels have been received and the item is listed on the package slip but you haven't received it please do get in touch with us and we will look into the matter for you.

This is a rare occurrence and our orders are quality checked before leaving the warehouse but unfortunately damage does occasionally occur during transit. Below are the steps to follow if you have received a damaged item.

1. Take photos of:

• the damaged item
• any damage to the packaging
• the outside of the box the item was delivered in showing the courier label
• a close-up of the courier label
• the inside of the box showing how the item was packed

2. Report the damage to us within 3 working days of delivery and include the photos you have taken

As soon as we receive the above we will open an investigation to resolve this as quickly as possible for you

We do our very best to dispatch our online orders as soon as we can. Indeed, on most of our products (provided the item is in-stock) if an order is placed before 12pm (UK time) the order will be dispatched same day. For mainland UK orders most orders will be shipped on a next working day service. The exception is large orders which require a pallet as these will be shipped on a 2-3 working day service, however, should you need your order urgently there is a premium next day service available at an extra charge.

Upon dispatch you will receive an e-mail from us which will contain the name of the courier company used and the tracking number for you to track your order.